COVID-19 Australia Post and Sendle Delivery delays.

With the increased demand in sending parcels during this challenging time, delays are inevitable and we thank you for your patience and understanding during this time. We encourage you to purchase a tracked delivery option at checkout to ensure your parcel is traceable at all times. Whilst we endeavor to ship your order quickly, we are at the mercy of the delivery time-frames set by third parties such as Australia Post and Sendle. 

Promotions & Discount Codes

If a promotion or special offer is running on www.rushrushco.com It is the purchasers responsibility to enter the relevant (and valid) discount code at the time of purchase (at checkout). If a code is not entered, or not entered correctly, refunds will not be issued. If you choose to process your payment via Shopify express checkout - you need to remember to enter your discount code prior to processing automatic payment. If in doubt, it is the purchasers responsibility to contact Rush Rush Co. prior to making a purchase. 

E-Gift Vouchers

E-gift vouchers are delivered by email and contain instructions to redeem them at checkout. Our gift vouchers have no additional processing fees. Each Rush Rush Co. gift card is valid for 12 months only. Each E-Gift Voucher contains an exclusive redemption code. It is the purchasers responsibility to store E-Gift Voucher information safely, as it should be treated like cash.

How to redeem a gift voucher:
When making a purchase you can redeem the value of a gift voucher by entering its unique code at checkout. This code isn't case sensitive. A gift voucher holds a balance, which can be spent over more than one order.

Trolley Tokens

Please refer to the Trolley Token product page for information on how to use our product. PRODUCT POLICY: There are no replacements or refunds for lost tokens or tokens that are broken during use. Handle your trolley tokens with care and follow our usage instructions. Do not move tokens in an up/down motion as this may cause them to break. Please note, some supermarket trolley locks are stubborn due to damage and wear. If you trolley token is not working smoothly we suggest you try another trolley to ensure your token isn't damaged. 

Where do you ship to?

We ship within Australia and New Zealand with parcels leaving daily.

We also offer shipping to the USA and Canada.

If you would like to find out about shipping to a country not currently listed please contact us by email. 

Does my order come with tracking?

Small parcels do not automatically come with a tracking number. If you want to be able to track your parcel, please select a 'tracking' postage option at checkout.

When will my parcel be sent?

While we always try and get your order out the next business day, please allow up to 48 hours for order processing before postage. Delivery times will vary as per Australia Post estimates or Sendle courier.   

A tracking number will be emailed to you when your order has been dispatched if you selected a tracked parcel option. We are not responsible for parcels that are lost in transit due to the fault of Australia Post or other delivery carrier - we will endeavor to trace your parcel on your behalf and lodge an investigation if required.

If you do not select a tracked postage option at check-out we cannot provide additional support to trace your item.

Do you offer wholesale packages?

Wholesale purchasing is available for approved customers. Please fill in a request on the 'Contact' page and wholesale pricing and information will be sent to you.

Why is the colour of my item slightly different on my computer screen than it is in person?

The resolution, colour contrast, and screen brightness can differ from one computer to the next. We do our best to show the product unfiltered and in its natural state on our website in order to most authentically represent its appearance.

Scrunchies and scarfs will also vary depending on how they are cut from the fabric. Some fabrics also have natural variations such as tie-dyes.

Are all your scrunchies exactly the same size?

We love supporting handmade, so some scrunchies may vary slightly in relation to size and stretch. This is the beauty of not being a mass produced product. Some scrunchies may wrap around a ponytail twice, or three times, depending on hair thickness and scrunchie size. Refer to product descriptions for more information. If you have any questions regarding our product sizes, please feel free to ask a question via our contact us page prior to purchase.

Will your re-stock items once they sell out?

Our business is fast and furiously fabulous! We generally only purchase fabric in small supply, and once it's gone...it's gone. If we are able to repeat a design, we will leave the item live online while we are re-stocking. This means we are frantically sewing more or sourcing the product for you. If you have any questions regarding stock levels or 'out of stock' items, please send us a message via the 'Contact' page.

Care Instructions

Please handle with care when wearing or removing your hair accessories as they are delicate handmade pieces. As each product is handmade with love there may be small variations in colour, materials or bead placement. These variations are not faults and are what makes each piece special and unique.

• When dressing place hair accessories on last to prevent them catching on clothing or other jewellery.
• Avoid spraying perfume, hairspray or other beauty products on the beads, rhinestones or pearls as it jeopardises the integrity of the material.
• Avoid contact with water, steam, or any make-up that may stain or discolour your hair accessories. 
• Fabic colours may run if hair accessories are worn in wet hair to bed. 
• To clean scrunchies we recommend a light sponging with cold water if required. Leave to dry completely before wearing.
• Lay any rhinestone or crystal accessories flat when storing to avoid any damage.
• It is best to keep your more delicate hair accessories in a spacious box or storage bag to protect them from dust, moisture and direct sunlight.

What is your returns policy?

Returns:
Please choose carefully. Due to the small nature of this business, we do not issue refunds or exchanges for change of mind at this time. All our products are made to order or sourced with love, so you may find small variations from time to time. Refunds and exchanges are not permitted for change of mind or on any sale items.

Faults:
If you feel one of our products is faulty please submit a request via the 'Contact' page within 24 hours of receipt of goods.  Normal wear and tear is not considered a fault. Items purchased through one of our 3rd party stockists fall under their specific retail exchange/refunds agreement. If you have purchased an item from a hair salon, boutique, or retail store, please contact them directly to discuss your requirements.